Make your complaint to the department who failed to meet your expectations in the first place. You can do this by: 

• Visiting your local or any other OCBC Branch
• Calling us on the appropriate toll-free number
• Writing to us at the address on your relevant statement or your financial consultant's business card
• Contacting your Relationship Officer, Relationship Manager or Business Manager, if you have one
• Emailing us through the specific Feedback mail boxes
  • Personal Banking
  • SME Banking
  • Corporate/Business Banking

We try to make informing us of your dissatisfaction as easy as possible - so you can contact any part of the bank and we will receive your complaint and route it to the appropriate person.

We take every piece of customer feedback seriously, especially YOUR COMPLAINTS.

We will listen to your complaint or concerns; we will discuss the circumstances with you, to ensure we understand fully; and we will endeavour to reach a prompt and acceptable resolution.

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