Our latest anti-scam security feature – OCBC Money Lock – allows you to protect the funds in any current, savings or SGD Time Deposit account from scams.

The OCBC Money Lock feature works differently depending on the type of account you have.

• If you have a current or savings account, you can lock some or all of the funds in your existing account.
• If you have a Time Deposit account, you can lock your account such that the following actions are not possible via the OCBC Digital app:
   
  • Withdrawing funds before each placement matures; and
  • Changing maturity instructions.

Learn more about how OCBC Money Lock works for different types of accounts.

You can use the OCBC Money Lock security feature – available via the OCBC Digital app or Internet Banking – to lock your Time Deposit account. Once this is done, you will not be able to withdraw funds in each placement before maturity or change your maturity instructions via the OCBC Digital app. For your security, this will apply to all existing placements and those made in the future, including placements that will be automatically renewed.

To be able to withdraw funds before each placement matures or change the maturity instructions via the OCBC Digital app, you will need to unlock your Time Deposit account. You may do so at certain OCBC ATMs (you will need an OCBC ATM/credit/debit card and its PIN) or any OCBC branch.

Yes. You can make any request or transaction involving your Time Deposit account at an OCBC branch, even if the account is locked.

Locking a Time Deposit account only makes it impossible for you to withdraw funds before each placement matures or change the maturity instructions via the OCBC Digital app. This is to prevent unauthorised access to your funds even in the unlikely event that a scammer gains unauthorised digital access to your account.

You can lock your Time Deposit account via the OCBC Digital app and Internet Banking. To do so, please follow this step-by-step guide.

You may unlock your Time Deposit account at certain OCBC ATMs (you will need an OCBC ATM/debit/debit card and its PIN) or any OCBC branch. To do so, please follow this step-by-step guide.

We are working on upgrading our ATMs so that you can unlock your Time Deposit accounts at more ATMs in Singapore. In the meantime, please go to these ones.

No. Once your placement matures, your funds will be – if you have instructed us to – withdrawn from your Time Deposit account and deposited in the account you specified. These funds will not automatically be locked. You may choose to lock them for extra layer of protection against scams – learn how.

No. Foreign Currency Time Deposit accounts and joint Time Deposit accounts where all account holders must jointly perform any action cannot be locked.

Once a Time Deposit account is locked, all placements made under the account will be locked, including existing placements made before the account was locked. Any placements made in the future under your locked Time Deposit account will also automatically be locked.

When you lock a Time Deposit account, you are locking all – existing and future – placements made under it. This includes existing placements that are automatically renewed upon maturity.

You may make the placement under an existing Time Deposit account that you have not locked. Alternatively, open a new Time Deposit account, then make the placement under it.